Setting up Multi-Factor Authentication

How to setup multi-factor authentication and update your factors.

If you are a service provider user, you will be required to setup MFA. You will see a pop-up notifying you to setup your factors. You can optionally enable MFA for your Team Members as a client, if you prefer this higher security standard.

To setup for the first time:

1. To setup a factor, first choose which method you prefer (SMS or Authenticator App).
   1. If using an Authenticator App, Google and Microsoft Authenticators are officially supported, but several apps use a similar standard and should work as well.
2. Follow the steps and verify the method you chose by either enter the code texted to your phone or shown in your authenticator app after scanning the QR code.
3. Once setup is complete you will be re-directed to the R&D application.
4. Going forward, you can edit or update your MFA factors using the settings option under your profile dropdown.